I am diabetic and apparently, a seriously insulin resistant diabetic. I take Toujeo, a fairly new concentrated insulin, and I take a lot, but it has been working. It's horribly expensive--about $325 for a box of 3 pens. I go through 4 boxes a month. I'll let you do the math. Oh yes, my insurance doesn't cover it.
Fortunately, the company has a savings plan that has been a lifesaver until this week. On Monday, I called in a prescription, and my pharmacist messaged me back to tell me my card had expired. I thought this was odd, so I called the customer service line and was told I had maxed out my savings. I was befuddled and asked the person on the other end what I was to do. Her option (told to me in what I think of as an accusatory tone) was to find a new savings plan. Well, while there may be coupons online none of them were going to make this affordable.
We contacted my doctor's office who gave me the numbers for a new savings card, but that doesn't work because the savings are tied to the person not the card. This leads me to different (two) customer service folk who are as confused as I am. My doctor's office is confused too.
My pharmacist finally is able to talk to someone, and we find out what is going on. The company's representative explains that they have changed their policy (on October 1) and they now have a cap on the savings plan, and I have reached that cap. I will not qualify for any help until next April. So October through April so seven months, no savings. It would have been nice to know this in advance, but nope, no warning had come from the company. Uh, I can't do that.
My doctor's office has come through with some samples until we figure out what to do. My appointment is in November.
My husband in the meantime is making comments on Twitter than the company noticed, so they called me yesterday. They will research to see what they can find to help me.
The upshot is limbo, and a story to be continued.
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